Terms & Conditions

Last Updated: May 19, 2026

Welcome to our website. For the purpose of these Terms and Conditions, the terms “we”, “us”, “our”, or “NUM” shall refer to the operational brand identity operated under the parent corporate entity Nandini Udupi Mithai, whose central fulfillment hub is located at Dwarka, New Delhi, 110078. The terms “you”, “your”, “user”, or “visitor” refer to any natural or legal person who visits our website and/or purchases from our digital e-commerce marketplace.

By browsing, accessing, or making a purchase on nandiniudupi.com, you explicitly agree to be bound by the following Terms and Conditions:

1. Website Content & Product Availability

The content of this website is subject to change without prior notice. We reserve the right to update, modify, discontinue, or remove any product or part of the website at any time. We shall not be liable to you or any third party for any modification, price change, or suspension of store inventory.

2. Accuracy of Information & Product Representations

While we strive to keep all text, pricing, and imagery accurate, neither we nor any third parties provide any warranty or guarantee as to the absolute accuracy, timeliness, performance, completeness, or suitability of the information and materials found on this website.

• Packaging imagery, product color, and text descriptions are for representation purposes only.

• You acknowledge that such information and materials may contain minor inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

3. Personal Product Use & Risk

Your use of any information, materials, or products available on this website is entirely at your own risk, for which we shall not be liable.

• Cosmetics & Wellness Products: It is your sole responsibility to ensure that any skincare, cosmetic formulations, or consumable organic food products available through our website meet your specific health, dietary, and dermatological requirements.

• We strictly recommend conducting a standard skin patch test before using any cosmetic formulations (such as face washes, hair oils, shampoos, or creams). If irritation occurs, discontinue use immediately. We are not liable for individual allergic reactions or misuse of products.

4. Intellectual Property & Brand Copyright

All material on this website is owned by or licensed directly to us. This includes, but is not limited to, the corporate design, structural layout, look, appearance, graphics, custom coding, text, product photography, and generated brand imagery. Reproduction of any part of this website is strictly prohibited without explicit written consent.

5. Third-Party Links & Logistics Portals

From time to time, our website includes links to external third-party portals, including but not limited to automated delivery tracking sites (such as Delhivery). These links are provided solely for your tracking convenience. We do not monitor, control, or take responsibility for the uptime, content, security policies, or reliability of external third-party websites.

6. Payment Authorization & Transaction Security

We partner with secure, authorized third-party payment gateways to process orders. We shall not be liable for any loss, automated order cancellation, or financial damage arising directly or indirectly out of the decline of authorization for any transaction, including but not limited to situations where the cardholder has exceeded preset limits or input incorrect authentication details.

7. Delivery Refusal & Courier Dispatches

All shipments are dispatched via external logistics companies. As stated in our delivery guidelines, if a package arrives visibly leaking or open at your doorstep, you are advised to refuse delivery and mark it as "Damaged in Transit." Once accepted and signed for, claims regarding missing outer items must be backed by a clear delivery opening video within 24 hours.

8. Governing Law & Jurisdiction

Your use of this website, any purchase transaction executed here, and any dispute arising out of such use of the website or products shall be subject exclusively to the laws of the National Capital Territory (NCT) of Delhi, India, and any legal proceedings shall fall under the sole jurisdiction of the courts of Delhi.

9. Modifications to Terms

We reserve the right to revise, amend, or update these Terms and Conditions at any time without prior notification. By continuing to use the website after changes are published, you explicitly agree to be bound by the updated version of these Terms.